Terms of Service

1. Who we are and acceptance of terms

These Terms of Service ("Terms") govern your use of swoopchat.ai, your SwoopChat account, our AI features, our Chrome extension AI Prompt Companion by Swoopchat, payments, and support (together, the "Services"). The Services are operated by Swoop Insights LLC, a Wyoming, United States limited liability company doing business as SwoopChat ("SwoopChat," "we," "us," or "our").

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Privacy

Our Privacy Policy explains how we collect, use, store, and disclose personal information, including the Chrome Web Store Limited Use commitments that apply to data obtained through our Chrome extension. If these Terms conflict with the Privacy Policy on how personal information is handled, the Privacy Policy controls. Nothing in these Terms expands the uses of Chrome extension data that the Privacy Policy prohibits.

3. Eligibility

The Services are intended for users aged 13 and older, or any higher minimum age required by applicable law. Users below the age of legal adulthood should use the Services with permission from a parent or guardian where required.

4. Accounts

You are responsible for the accuracy of your account information and for activity under your account. Keep your credentials secure and do not share them. Signing in through the Chrome extension uses the same SwoopChat account and shared credit balance as the website.

5. Acceptable use

You may use the Services for lawful purposes in accordance with these Terms. You agree not to:

• Use the Services for any unlawful, harmful, or fraudulent purpose.
• Attempt to gain unauthorized access to our systems or other users' accounts.
• Interfere with, disrupt, or overload the Services, or circumvent credit, usage, or security limits.
• Submit content you are not authorized to share, or content that infringes the rights of others.
• Share your account credentials with others or resell access to the Services without our permission.

6. Chrome extension

AI Prompt Companion by Swoopchat helps you rewrite prompts you choose into AI-generated alternatives. A generation request is sent only when you choose Generate or Optimize, and it uses credits from your SwoopChat account. The extension does not automatically send chat messages. Once you insert text into a third-party website, that website's own terms and privacy policy govern its handling of that text. You can manage the extension's site access in Chrome settings or uninstall it at any time.

7. Subscriptions, credits, and billing

Paid plans are billed in advance on a monthly basis through Stripe and renew automatically unless you cancel before the renewal date. Credits are granted per billing cycle, are consumed by AI features on the website and in the Chrome extension, and have no cash value. Refunds are provided on a case-by-case basis unless required by law.

Deleting your account, clearing extension history, signing out, or uninstalling the extension does not cancel a paid subscription. Use the subscription-management process or contact us for billing assistance.

8. Your content

You retain your rights to the prompts and content you submit and the outputs generated for you, subject to the rights of others and the terms of applicable AI providers. You grant us permission to process your content only as needed to provide, secure, and maintain the Services as described in our Privacy Policy. We do not use your website or Chrome extension prompts or outputs to train our own general-purpose AI models.

Content you deliberately share in collaboration features may be visible to the participants you share it with, and copies they retain may not be removed when you delete your own copy.

9. AI-generated output

The Services use third-party AI providers, including Grok, ChatGPT, Gemini, and Claude, depending on the feature you choose. AI output may be inaccurate, incomplete, or inappropriate, and is provided "as is" without warranties. Review output before relying on it, and do not submit secrets or highly sensitive information.

10. Third-party services

The Services rely on providers such as Base44, Stripe, Wistia, and the AI providers listed in our Privacy Policy. Third-party websites where you use the extension are governed by their own terms. We are not responsible for third-party services we do not control.

11. Termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms or to protect the Services, other users, or comply with law. Handling of your information after termination is described in our Privacy Policy.

12. Disclaimers and limitation of liability

To the fullest extent permitted by law, the Services are provided "as is" and "as available," and SwoopChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Services.

13. Changes to these Terms

We may update these Terms to reflect changes in the Services, providers, practices, or law. We will publish the updated Terms with a new date and provide additional notice where required for material changes.

14. Contact

Swoop Insights LLC dba SwoopChat

Wyoming, United States

Questions about these Terms: hello@swoopchat.ai

Website: https://swoopchat.ai